Brett Wood, Toyota Material Handling North America's President & CEO, enlightens the audience on Genchi Genbutsu – the Japanese principle of firsthand observation – and shares vital leadership advice that has fueled his success. He underscores the transformative power of experiential learning and the strategic significance of "Management By Walking Around" (MBWA) in fostering growth in learning, career development, and effective problem-solving. Delving into Genchi Genbutsu, Wood illustrates its profound impact on learning, career advancement, and innovative problem-solving. The presentation integrates the principle of Kaizen, emphasizing continuous improvement. Wood underscores the significance of proactively seeking customer feedback to identify opportunities for advancement. Real-world examples actively highlight how direct customer interactions yield valuable insights and opportunities. Wood highlights Toyota's enduring core values, rooted in the wisdom of Mr. Toyoda, the company's founder. Wood urges the audience to prioritize workplaces that embody these principles daily.  Wood imparts 10 comprehensive skills for individuals to set themselves apart in the workplace, including actively preparing and being flexible to listening, differentiation, patience, corporate citizenship, charisma, and personal appearance. These skills form an actionable guide for professional distinction.  Through this session, Wood shares principles that have driven Toyota's success and will equip the audience with tangible skills to navigate their own paths to excellence.